Pottery Classes Come and join us for pottery classes from now until the middle of December. Up at Hoults Yard.
Where you’re owed a refund, it’ll go back to your original payment method within 5–10 business days.
Classes, workshops and private events follow the Cancellation Policy below: full refund 48+ hours out, no refund inside 48 hours (unless we’re the ones cancelling).
Something faulty or not as described? That’s covered by the Consumer Rights Act, always – repair, replacement, or refund, whatever this policy says elsewhere.
Changed your mind about a retail piece? Because everything’s handmade, often one-of-a-kind, in-store purchases aren’t refundable for change of mind, but we’re happy to do an exchange or store credit within 14 days if it’s unused and in its original condition. Bought online? Standard stock pieces carry the usual 14-day right to return. Small variations in colour, glaze, or shape from a photo are normal, not a fault.
A piece broke in the kiln? It happens – cracking, warping, or an unexpected glaze result is a natural risk of firing, not something we can guarantee against. We won’t refund the workshop itself, since the time and materials were already given, but where we can we’ll offer a free remake, a replacement, or credit towards another session.
Gift vouchers aren’t refundable for cash.
To request a refund, email workshop@kiln.cafe with your order or booking reference — we’ll come back to you within 2 business days.
48 hours or more before your session: cancel or move your booking any time up to 48 hours beforehand and we’ll give you a full refund, or shift you to another date – your call.
Inside 48 hours: we’re not able to offer a refund or credit for cancellations, no-shows, or reschedule requests made within 48 hours of your session. By that point we’ve already committed the materials and staff time to your spot. Running late counts the same way if it means we can’t fit you in – give us a shout as soon as you can.
To cancel or reschedule, just email workshop@kiln.cafe with your booking reference – the sooner the better.
If we need to cancel a class, workshop, or event – say, staff illness or a studio issue – you’ll get a full refund or a free rebooking, no cost to you either way. This is separate from the 48-hour rule above, which only applies when you’re the one cancelling.
Booked online? UK law normally gives you 14 days to cancel a distance purchase penalty-free. Because our sessions happen on a specific date, often within that window, we’ll ask you to confirm at booking that you’re happy for it to start within the 14 days – which means the 48-hour rule above becomes your cancellation policy with us instead. This doesn’t take away any other rights you have.
Private events and parties follow the same 48-hour rule. If your numbers drop closer to the date, let us know for planning purposes – we can’t offer a partial refund for a smaller group on the day, but we appreciate knowing.
